Emotional Intelligence & Conflict Resolution

Time
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So you’ve heard of “Active Listening” but it sounds impractical? Good communication is more than just nodding at the right time. There is a certain amount of engagement and “lowering the energy in the emotional capacitor”. We will discuss the underpinnings of good communication and, hopefully, learn some new tricks. With some in-lesson practice, we will try some practical tips on reducing interpersonal conflict.